The office wireless access point DSL router (Linksys) that we purchased last January tanked late this afternoon for reasons that we shall never know. It's been humming along nicely and reliably for the past six months until this afternoon when connections were being very flaky. So we decided to give the router a cold boot since it has never been turned off or reset since the day we commissioned it. Horror of horrors, the darned thing wouldn't get off the diagnostics mode after powering up, no matter what we tried (we cursed, fondled, swore, poked, caressed, etc. etc.). Didn't even leave us a chance to even ping the router, let alone console into it. So we decided to call in tech support and they told us to bring it in for repairs. Since their office is just about 10 minutes drive away, and not wanting to leave the company's operations immobilized, we just packed it up and made it to their office (much to their surprise since they didn't expect us to come that soon!). After much cursing, fondling, swearing, poking, caressing themselves and failing to get it to work, they decided to swap the unit for a brand new one that's still in its shrinkwrapped packaging there and then, no questions asked (much to our surprise since we didn't expect to get a spanking new replacement unit that soon!). Anyway, it's good to see that some distributors honoring their product's warranty promise, which is almost always a rarity in this country. Total downtime: 60-something minutes. Beat THAT, TMNet! Heh!