Bosses are biggest help desk bothers, says survey

26 January 2002 15:15

Came across this piece of write up whilst checking up on stuff I'd miss during the week. I'd say, how true! I can relate to the experience at various points in time, past and present. Whenever a Company Big Shot has a problem with the computer, we're supposed to drop everything and attend to the issue at once, only to find out that the person forgot to issue the "Save" command, plug in a cord, move the mouse back to the center of the mousepad after it got to the edge (okay, so I exaggerated the last one there! still...) etc. etc. Compared to five years ago, software developers have made such big strides in making their products as user friendly and smart as possible, yet people still fumble about. I guess my theory on "Make something as idiot proof as possible and they'd come up with better idiots" holds true then. Heh!

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